Category: Customer Service

How to Ask for Upfront Payment [Email Samples Included]

How to Ask for Upfront Payment Email Are you scared of asking your new client for upfront payment? Maybe you are scared that asking for upfront payment would raise suspicion in the mind of the client. The truth is that many small businesses and freelancers also face the same huddle. This post will show you how to ask for upfront …

Sample Email Reply to Customer Asking for Discount.

Sample email reply to Customer asking for Discount. Replying to prospects who are asking for a discount is one of the hardest things to do, especially when you can’t go below the price you’ve given them. In this post, I will show you the best email reply to customer asking for discount. Let’s consider this; you just got off the …

How to Deal with Angry Customers on the Phone

8 Steps to Dealing with Angry Customers on the Phone Hello inside sales reps/managers, customer care agents, today I will be sharing a more insightful topic on ways of dealing with angry customers on the phone. Have you ever experienced calling a potential client (who really wants to buy), but he just can’t seem to hear you out due to …